I ran into an unexpected issue when enrolling a new device. I kept getting the following error message, “Your organization does not support this version of Windows. (0x80180014).
I did a quick search to find out that the error code means the platform isn’t supported. The recommendation was to upgrade the OS. (See: https://msdn.microsoft.com/en-us/library/windows/desktop/dn574815(v=vs.85).aspx )
I wasn’t too sure this was really an accurate error, or even solid remediation advice. I felt like Intune was trolling me with a “have you tried turning it off and on again” bit of help. The device in question was running Windows 10 v1703. I tried again on a device running Windows 10 v1709 expecting success this time. Instead I was greeted with the same error code.
This time I went to the event log on the device to see what I could glean from there. In event log, under Applications and Services – Microsoft – AAD – Operations, there were plenty of fun errors and warnings. Take this one for example:
There were a few other cryptic errors as well. Then I stumbled across one that started to point me to believe there was something wrong with my tenant.
At this point, I turned to my tenant to review settings. As far as I could tell, everything was ok. I reached out to Jan-Ketil Skanke for a sanity check. We reviewed my settings together. Turns out my tenant was blocking (all) device enrollment for some reason. Here’s where it becomes super obvious that I’m an Intune noob 🙂 Also a good time to point out that there’s nothing at first glance on this page that would suggest you should click the text you see to uncover more settings #ImJustSaying.
I enabled Windows devices and waited a few minutes. I returned to both Windows devices and tried to enroll again. This time with success!